Tuesday, 21 June 2011

Cardiff Royal Infirmary: Hey! Mr Tambourine Man...do my job for me

A hospital has apologised to elderly patients and their families after giving them a tambourine to call for nurses in an emergency.

One furious relative claimed a pair of maracas had also been placed in the room in case the tambourine broke. He said: 'It is ridiculous. These people are pensioners, not members of the Monkees or Mick Jagger.

And another relative, who took the picture shown of the tambourine, said no staff came after he shook it for 16 minutes.

Steve Allen, chief officer of Cardiff and Vale of Glamorgan Community Health Council, said: 'This is totally inappropriate. 'Patients shouldn't have to resort to shaking a tambourine to get a nurse's assistance. It is totally unacceptable and the health board must address this as a matter of concern.'

Ruth Walker, executive director of nursing for Cardiff and Vale University Health Board, yesterday apologised for the tambourine - and said a new emergency bell will be installed.

My comment: Another 'you couldn't make this up story'.

Read the full story from the source: Mail on Line 

Read all articles about the NHS on this blog

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