Anglesey council has apologised after the Public Services Ombudsman for Wales found "serious shortcomings" in the way it dealt with a woman's homelessness and housing applications. The council will also offer £1,500 to the resident, who is known as Mrs A.
It said the maladministration occurred between 2004 and 2010 and was a result of factors including human error and "weak procedure notes".
The ombudsman concluded that "systematic maladministration" had occurred.
In a statement, the council said factors including "human error, lack of recording, high staff turnover, weak procedure notes and absence of a suitable IT system" were to blame.
My comment: Council speak meaning - the person in charge was not fit for purpose but we don't want to admit that. Someone suffered injustice through council maladministration for 7 years and all the Ombudsman expects the council to do is say sorry and offer a paltry £1500 compensation. No wonder people have no faith in Ombudsmen ot council managers!
Read the ful story from the source BBC News
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