Wednesday, 29 June 2011

Anglesey council 'sorry' for 'serious' housing errors

Anglesey council has apologised after the Public Services Ombudsman for Wales found "serious shortcomings" in the way it dealt with a woman's homelessness and housing applications. The council will also offer £1,500 to the resident, who is known as Mrs A.

It said the maladministration occurred between 2004 and 2010 and was a result of factors including human error and "weak procedure notes".

The ombudsman concluded that "systematic maladministration" had occurred.

In a statement, the council said factors including "human error, lack of recording, high staff turnover, weak procedure notes and absence of a suitable IT system" were to blame.

My comment: Council speak meaning - the person in charge was not fit for purpose but we don't want to admit that. Someone suffered injustice through council maladministration for 7 years and all the Ombudsman expects the council to do is say sorry and offer a paltry £1500 compensation. No wonder people have no faith in Ombudsmen ot council managers!

Read the ful story from the source BBC News

Read all articles about Anglesey Council on this blog

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