Wednesday, 11 May 2011

Hull City Council warden error

A motorist endured a 14-month ordeal over a parking fine - despite the warden who issued the ticket admitting she made a mistake.

The issue took so long to sort out that the initial £25 charge spiralled to £400, nearly costing Ian Norfolk his house.

Mr Norfolk pointed out to the warden that he still had time left, and the warden admitted she had made an error. But remarakably, because she had officially issued the ticket, the warden told Mr Norfolk he would have to appeal. Mr Norfolk, a property assessor, said he tried to appeal the £25 fine several times and even received a county court judgement which said he was in the clear.

That was the start of a 14-month battle for the 26-year-old with Hull City Council which saw him eventually threatened with bailiffs who forced him to pay £434.36 sending him into mortgage arrears.

Now finally the council have admitted they were wrong all along and offered him a full refused.

Richard Townend, team leader for the council's network management, said: 'We apologise for the inconvenience this has caused as our officer issued the ticket incorrectly and we need to refund the money to Mr Norfolk.'

My comment: Mr Townend you are responsible for this and should be sacked. 14 months to put a mistake right is just not acceptable. Your department is clealry not fit for purpose.

Read the full story from the source Mail On Line

Read all articles about Kingston Upon Hull City Council on this blog

1 comment:

  1. What about the idea of giving Mr Norfolk £434 as compensation for all the trouble he has been put to.

    ReplyDelete